Can I use Playpass for free?

• Yes, you can use Playpass Scheduler, Registration, Referral Program, Waivers, or Website Builder for free for as long as you want.
• If you want more features, you can start a free trial to test out every feature before upgrading. Learn more on our pricing page.

What if I only need your software for a few months each year?

• Quick answer: Upgrade anytime and cancel anytime. We make it as easy as 1 click. No hassle. No obligations.
• Longer explanation: Some customers rely on Playpass year-round for scheduling, registration, referrals, waivers, and a website. Others need us for a few months each year. Our pricing takes this into account. Everyone starts with a free plan that never expires. When you upgrade, there's no commitment. You can cancel your plan anytime with 1 click and keep using Playpass Free.

How can I cancel, upgrade, or change plans?

• From your billing page, you can view your current plan, cancel your plan, upgrade or change plans, and view past billing invoices.

Do you offer a free trial?

• Yes. From our pricing page, you can start a free trial.

Do you offer refunds?

• No. We do not offer refunds, but you can cancel or change plans anytime with no hassle or obligations.

Do you offer phone support?

• No. We offer support by chat and email, support@playpass.com, and try to reply to every question within 24 hours.

How can I download my data?

• You can download your Members, Registrations, and Signed Waivers easily by clicking "Download" from those pages. If you'd like to download more or all information in your account please contact us at support@playpass.com.

How can I delete my account?

• You may delete your organization's account from its Dashboard > Website > Settings page.
• You may delete your personal account (including your organization's account) from Account page by clicking "Delete my account".
• Everything in your account and all of its history will be deleted and cannot be recovered.

I have another question, can you help?

• We hope so! Check out our Help Docs or email us at support@playpass.com.