What does Playpass cost?

• Our pricing page breaks down our two plans and what they include.
• The Personal plan lets you explore every feature while publishing one schedule and one waiver with a single manager.
• Upgrade to the Business plan for unlimited published schedules and waivers, additional managers, and reduced registration payment fees.
• Plans are available monthly or annually and you can start or stop anytime with no cancellation fees.

Can I use Playpass for free?

• Yes. You can use Playpass Scheduler, Registration, Referral Program, Waivers, and Website Builder for free as long as you need.
• The free/Personal plan includes online registration and payments plus one published schedule and one published waiver.
• Upgrade only when you need more published items or additional managers.

Do you offer a free trial?

• Yes. Start from our pricing page or go straight to playpass.com/start for a no-risk trial.
• Want to see Playpass in action? Browse real customer sites at playpass.com/customers.

What if I only need your software for a few months each year?

• Upgrade anytime and cancel anytime—it really is a single click with no contracts.
• You can pay for just one month, cancel immediately, and continue using the upgraded features until the paid-through date. The plan won't auto-renew after that.
• When the next season begins, restart your plan from the same Billing page.

Do you offer refunds?

• No. We do not offer refunds, but you can cancel or change plans anytime with no hassle or obligations.

How can I cancel, upgrade, or change plans?

• From your billing page you can view your current plan, cancel, upgrade, or switch plans. The same page lets you review past invoices.

My season is over, how can I cancel my subscription?

• To cancel your subscription, visit Dashboard > Billing and click Cancel. Next year or next season you can easily start a new subscription. We hope to see you back in the future!

Where can I see my plan details and renewal date?

• The Billing page shows your active plan, its price, and when it will renew or expire.

How do I update the card on file?

• Manage payment methods from Dashboard > Settings or go directly to playpass.com/billing and click Update card.

Do you offer pricing for large payment volumes?

• Yes. If you process high transaction volumes, email support@playpass.com with your estimated volume. We'll share a comparison sheet and help recommend the most cost-effective plan.

How can I reset my password?

• Log out (or open a private window), head to playpass.com, click Log in, then choose Forgot password? to receive a reset email.

Where do I find everything I've created on Playpass?

• Your Dashboard lists every draft, published, and archived schedule, registration activity, waiver, page, and upload that you manage.

How can I download my data?

• You can download your Members, Registrations, and Signed Waivers easily by clicking "Download" from those pages. If you'd like to download more or all information in your account please contact us at support@playpass.com.

How can I delete my account?

• You may delete your organization's account from its Dashboard > Website > Settings page.
• You may delete your personal account (including your organization's account) from Account page by clicking "Delete my account".
• Everything in your account and all of its history will be deleted and cannot be recovered.

Do you offer phone support?

• No. We offer support by chat and email, support@playpass.com, and try to reply to every question within 24 hours.

How do I contact my organizer instead of Playpass?

• Playpass provides the software, but each organizer runs their own league or event.
• Check the confirmation email or the registration page for the organizer's contact details and reply to them directly.
• Can't locate their info? Let us know and we'll help point you in the right direction.

How do I submit a feature request?

• Email support@playpass.com with the problem you're trying to solve. We'll log the request, share updates as interest grows, and use your feedback to guide our roadmap.

Is there a Playpass mobile app?

• We don't have native iOS or Android apps, but playpass.com is fully responsive—add it to your home screen for an app-like experience in any mobile browser.

What discounts do non-profits receive?

• Registered non-profits receive 50% off standard pricing. In USD that's $9.50/month or $99.50/year (12% savings) for the Business plan.

What qualifies an organization for the Sports For Good plan?

• We're looking for organizations that bridge community divides, enrich disadvantaged groups, or drive positive change through sports.
• Programs should be free or low-cost, inclusive, and primarily funded by donations.
• Share a link, article, or doc describing your sports programs along with:
  1. How you find participants
  2. How much you charge them (if anything)
  3. What outcomes you consider a success

I have another question, can you help?

• We hope so! Check out our Support or email us at support@playpass.com.