What's messaging?

Messaging lets you communicate directly with your players from your Playpass dashboard. Send updates about rainouts, schedule changes, league news, or anything else, and players can reply right back.

Messaging is perfect for:

• Rainouts and cancellations — quickly notify players when games are cancelled
• Schedule changes — announce time or venue updates
• League updates — share important news and announcements
• Individual follow-ups — reach out to specific players directly

How it works

Messages you send appear in your players' Playpass inbox. They also receive an email notification so they don't miss important updates. Players can reply to any message, creating a two-way conversation.

Sending messages

From Dashboard > Messages you can:

1. Click New message to start a conversation
2. Select who to message (individual players, members of an activity, or all players)
3. Add a subject line (optional) and write your message
4. Click Send to deliver immediately

Players receive your message in their Playpass inbox and via email.

Who can receive messages?

To protect against spam, messages can only be sent to engaged players. Those who have:

• Logged into their Playpass account
• Registered for one of your activities
• Signed a waiver
• Subscribed to a membership

Players who were only added via import and haven't engaged with Playpass won't receive messages.

Viewing replies

When a player replies to your message, you'll see the conversation in Dashboard > Messages. The conversation thread shows all messages between you and the player, making it easy to follow up.

Player inbox

Players see all their messages from organizers in one place at Inbox. From there they can:

• Read messages from any organizer they're connected with
• Reply to continue the conversation
• Manage notification preferences

Players can access their inbox from their profile menu in the navigation bar. An unread indicator appears when they have new messages.

Email notifications

Players receive email notifications for new messages by default. They can customize their notification preferences to:

• Email notifications on — receive an email for each new message (default)
• Email notifications off — only see messages in their Playpass inbox

Players can update their preferences from Inbox > Notification preferences, or use the unsubscribe link in any email.

Managing conversations

From your dashboard, conversations are organized with the most recent at the top. You can see at a glance which conversations have unread messages and quickly jump into any thread.

Each conversation shows:

• The player's name
• The subject line (if provided)
• A preview of the last message
• When the last message was sent
• Unread message count

Plan requirements

Messaging is available on the Business plan. Upgrade your plan to start messaging your players.

Messaging guidelines

To ensure a great experience for your players:

• Keep messages relevant — only send messages players need to know
• Be concise — get to the point quickly
• Use clear subject lines — help players understand the message at a glance
• Respond to replies — players expect organizers to be responsive

There's a daily limit on outgoing messages to help maintain email deliverability and prevent abuse.

FAQ

Can players message me first?

Currently, organizers start conversations. Once you've messaged a player, they can reply to continue the conversation.

Do messages support images or attachments?

Not currently. Messages are plain text only. For sharing documents or images, include a link in your message.

Can I message my entire league at once?

Yes! When composing a message, you can select all players for an activity or your entire organization. Each player receives the message in their own conversation.

What if a player unsubscribes from emails?

Players who unsubscribe from email notifications will still see messages in their Playpass inbox—they just won't receive email alerts. They can re-enable email notifications anytime from their inbox settings.

Can I delete a message after sending?

Messages cannot be deleted after sending. Double-check your message before clicking send.

What's next?

• Start messaging from Dashboard > Messages
• Learn about creating a registration activity to accept online registrations
• Learn about creating a membership for recurring subscriptions
• Learn about setting up online payments with Stripe to accept payments online
• Learn about creating a referral program to reward members for inviting friends
• Learn about inviting staff members to help manage everything
• Learn about creating a schedule for your players and teams

Have questions or need help? We're ready to assist at support@playpass.com.