What does Playpass cost?
- Our pricing page breaks down our plans and what they include.
- The Free plan lets you explore every feature while publishing one schedule with one manager.
- Upgrade to Plus, Pro, or Max for more schedules, managers, and lower payment fees.
- Plans are available monthly or annually and you can start or stop anytime with no cancellation fees.
Can I use Playpass for free?
Do you offer a free trial?
What if I only need your software for a few months each year?
- Upgrade anytime and cancel anytime—it really is a single click with no contracts.
- You can pay for just one month, cancel immediately, and continue using the upgraded features until the paid-through date. The plan won't auto-renew after that.
- When the next season begins, restart your plan from the same Billing page.
Do you offer refunds?
- No. We do not offer refunds, but you can cancel or change plans anytime with no hassle or obligations.
How can I cancel, upgrade, or change plans?
- From your billing page you can view your current plan, cancel, upgrade, or switch plans. The same page lets you review past invoices.
My season is over, how can I cancel my subscription?
- To cancel your subscription, visit Dashboard > Billing and click Cancel. Next year or next season you can easily start a new subscription. We hope to see you back in the future!
Where can I see my plan details and renewal date?
- The Billing page shows your active plan, its price, and when it will renew or expire.
How do I update the card on file?
Do you offer pricing for large payment volumes?
- Yes. If you process high transaction volumes, email support@playpass.com with your estimated volume. We'll share a comparison sheet and help recommend the most cost-effective plan.
Can I use my own domain name?
- Yes! On any paid plan (Plus, Pro, or Max), you can connect your own custom domain (like
yoursportsclub.com) for a yearly add on fee.
- We handle the SSL certificate automatically, so your site is always secure.
- Set this up from Dashboard > Settings > Website Address.
- The custom domain add-on requires yearly billing.
How do I sign in or regain access?
- Playpass uses passwordless sign-in, so there is no password to reset.
- Go to playpass.com, click Log in, and enter your email address. We will email you a time-limited verification code.
- If you no longer have access to that email address, contact support@playpass.com for help.
What should organizations know about Playpass security and privacy?
-
Company and hosting: Playpass Inc. is a U.S. company headquartered in Virginia. The core service and customer data are hosted in the United States. Some providers that help us operate may process data in other locations, as described in our Privacy Policy and Data Processing Addendum.
-
Personal information: Depending on the features an organization uses, Playpass may process contact and account details, device and browser information, registrations, memberships, waiver signatures, messages, and answers to questions the organization chooses to collect. Playpass does not sell personal information. Stripe processes sensitive card and bank details for online payments.
-
Manager and player access: Organizations manage Playpass through a manager Dashboard. Players use public organizer pages and signed-in player areas, including the Playpass Player app.
-
Authentication: Managers and players sign in without a password by using a single-use, time-limited code sent to their email address.
-
Roles and permissions: Organizations can assign predefined Owner, Manager, Registration Helper, Scheduling Helper, and Scorekeeper roles. See Adding managers and staff members for the permissions included with each role.
For other privacy or procurement questions, email support@playpass.com.
Where do I find everything I've created on Playpass?
- Your Dashboard lists every draft, published, and archived schedule, registration activity, waiver, page, and upload that you manage.
How can I download my data?
How can I delete my account?
- You may delete your organization's account from its Dashboard > Website > Settings page.
- You may delete your personal account (including your organization's account) from Profile & Settings by clicking Delete Account.
- Everything in your account and all of its history will be deleted and cannot be recovered.
Do you offer phone support?
- Because we keep our prices low, we only offer chat and email support.
- If you haven't seen our Getting Started Guides, please check them out first.
- If you have any questions, send us a chat message or email and usually within 24 hours we'll have answers for you or point you in the right direction.
Can we schedule a call or product demo?
- We don't offer call-based or live demo support.
- Because we keep our prices low, we only offer chat and email support.
- If you haven't seen our Getting Started Guides, please check them out first.
- If you have any questions, send us a chat message or email and usually within 24 hours we'll have answers for you or point you in the right direction.
- Playpass provides the software, but each organizer runs their own league or event.
- Check the confirmation email or the registration page for the organizer's contact details and reply to them directly.
- Can't locate their info? Let us know and we'll help point you in the right direction.
How do I submit a feature request?
- Email support@playpass.com with the problem you're trying to solve. We'll log the request, share updates as interest grows, and use your feedback to guide our roadmap.
Is there a Playpass mobile app?
- Yes. The Playpass Player app is available for iPhone, iPad, and Android.
- Players can learn more and download it from the Playpass Player app page.
- The native app is for players right now. For organizers, the Playpass website and Dashboard are fully responsive, and you can add them to your home screen for an app-like experience in any mobile browser. Organizer mobile app support is coming soon, so drop us a feature request and tell us what's most important to you.
What discounts do non-profits receive?
- Registered non-profits receive 50% off standard pricing on all paid plans (Plus, Pro, and Max).
What qualifies an organization for the Sports For Good plan?
- We're looking for organizations that bridge community divides, enrich disadvantaged groups, or drive positive change through sports.
- Programs should be free or low-cost, inclusive, and primarily funded by donations.
- Share a link, article, or doc describing your sports programs along with:
- How you find participants
- How much you charge them (if anything)
- What outcomes you consider a success
Invite & Earn
What is the organizer referral program?
- Share your personal referral link with other sports organizers. When they sign up and subscribe to Playpass, you both benefit:
-
They get 20% off their first payment
-
You earn a credit equal to one month of their plan (applied to your next invoice)
- Find your referral link on your Dashboard home page or Billing page.
How does the credit work?
- Your credit equals one month of the plan your referral subscribes to.
- Credits are applied automatically to your next invoice—no action needed.
- If you're not currently subscribed, the credit waits until you reactivate.
When do I receive my credit?
- Credits unlock after your referral has been an active subscriber for 2 months. This gives them time to get value from Playpass and ensures the referral sticks.
Examples
-
Plus Monthly ($9/mo) → you earn a $9 credit
-
Pro Annual ($199/yr) → you earn a $16.58 credit
-
Max for Non-profits Annual ($499.50/yr) → you earn a $41.63 credit
In all cases, the new organizer gets a 20% discount on their first payment.
Your credits are calculated in your currency, so they may differ slightly if your referral subscribes in a different currency.
Can I refer multiple organizers?
- Yes! There's no limit. Each referral earns you a separate credit once they've been active for 2 months.
I have another question, can you help?