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Helpful guides and answers that save sports league managers time and stress

Registration, Memberships, and Bookings FAQ

Choose the right setup for signups, recurring dues, and reservable times.

Support Registrations & Payments Registration, Memberships, and Bookings FAQ

Playpass has three checkout tools that can look similar at first, but they solve different jobs.

Use case Best tool
One-time signup for a class, camp, league, tournament, event, pickup game, or training program Registration activity
Recurring dues or ongoing program billing, such as monthly, quarterly, or annual charges Membership
Players choose from available lesson or facility times on a calendar-style booking page Booking page
Recurring billing plus reservable lesson/facility times Use a Membership for billing and a Booking page for time reservations

What's the difference between registration activities, memberships, and bookings?

  • Registration activities collect one-time signups for a specific activity, season, class, camp, league, tournament, event, pickup game, or training program. They are strongest when each signup creates a roster or attendee list for that activity.
  • Memberships collect recurring subscriptions for club dues, training programs, facility access, or ongoing program fees. They are strongest when billing should repeat automatically on a daily, weekly, monthly, quarterly, semi-annual, or yearly cadence.
  • Booking pages let players reserve specific available times for private lessons or facility reservations. They are strongest when players need to choose from recurring weekly availability and each time slot should be held once it is booked.

When should I use a registration activity?

Use a registration activity when players are signing up for a specific activity or enrollment period.

Good examples:

  • a summer camp
  • a beach volleyball class on a specific date
  • a youth program with a defined start and end date
  • a league or tournament signup
  • a pickup event
  • a training session with a fixed roster
  • team captain registration for a schedule

Registration activities are best when you need:

  • price options, such as early bird, regular, team, free agent, or individual
  • one-time payments
  • optional installment payments
  • coupon codes
  • capacity limits by activity or price option
  • waitlists after capacity fills
  • checkout questions
  • waiver signatures
  • products at checkout
  • registration reports and abandoned-registration follow-up
  • email access to everyone who registered
  • schedule roster import for team and free-agent registrations

Registration activities are not automatic recurring class templates. If each repeated class needs its own registration page, roster, capacity, cutoff, and payment record, copy the activity and update the dates/details.

When should I use a membership?

Use a membership when the main job is recurring billing.

Good examples:

  • monthly club dues
  • annual club membership
  • a quarterly training program fee
  • an ongoing academy subscription
  • facility access paid by subscription
  • a season pass or program subscription

Memberships are best when you need:

  • recurring billing through Stripe
  • daily, weekly, monthly, yearly, or custom interval plans
  • multiple plans, such as monthly and annual
  • free or paid plans
  • plan-level subscriber limits
  • membership or plan close dates
  • automatic payment-received, payment-failed, and cancellation emails
  • member self-service cancellation at the end of the current billing period
  • checkout questions
  • waiver signatures
  • one-time products during the initial checkout

Memberships do not create class dates, game schedules, booking times, or attendance rosters by themselves. They answer "who is subscribed and billed automatically?", not "which time did this player reserve?" or "who registered for this exact event?"

When should I use bookings?

Use a booking page when players should choose a specific time from your availability.

Good examples:

  • private lessons
  • one-on-one coaching
  • court reservations
  • lane reservations
  • facility or room rentals
  • recurring weekly lesson availability

Booking pages are best when you need:

  • recurring weekly availability by day and time
  • generated future booking times
  • one reservation per available time slot
  • visible booked times
  • player cancellation rules
  • manager cancellation and refund handling
  • weekly booking limits per player
  • per-slot hide/show controls for exceptions
  • free or paid reservations
  • checkout questions
  • waiver signatures
  • products at checkout

Bookings do not create recurring subscription billing. A paid booking charges for the selected reservation and products at checkout.

What should I use for regular classes that repeat every week?

Choose based on how players sign up and pay.

  • Use a registration activity if each class or class session needs its own signup list, capacity, questions, waivers, payment cutoff, or roster. Today, you can copy an existing activity and update the new class dates/details.
  • Use a membership if players pay a recurring fee for the program and you mainly need to keep subscriptions active.
  • Use a booking page if players choose from available class or lesson times each week.
  • Use a membership plus bookings if players pay recurring dues and also need to reserve lesson/facility times.

There is not currently one setup that automatically creates recurring registration activities and handles recurring billing and booking reservations all together.

Can memberships control who is allowed to book?

Not automatically today.

Memberships and booking pages are separate tools:

  • Memberships track active subscriptions and recurring payments.
  • Booking pages track available times and reservations.

If you need recurring billing plus time reservations, create a membership for billing and a booking page for reservations. Then manage the access policy operationally, because Playpass does not currently require an active membership before someone can reserve a booking time.

Can a membership include monthly booking credits or a certain number of bookings?

Not automatically today.

Booking pages have their own weekly booking limit per player, from 0 to 4 active bookings per week. That limit applies on the booking page itself and is not currently tied to a membership plan.

If members get a certain number of lessons or facility reservations as part of their dues, use the membership for recurring billing and configure the booking page rules separately. Track any member-credit policy outside Playpass for now.

Can I charge a subscription and still let players pick class times?

Yes, use both tools:

  1. Create a membership for the recurring subscription.
  2. Create one or more booking pages for the class, lesson, court, or facility times.
  3. Share the booking page with the players who should reserve those times.

This works well when the subscription is the business relationship and bookings are how players schedule their sessions.

Can I charge per class instead of using a membership?

Yes.

Use a registration activity when each class has a separate signup and payment. Use a booking page when the player chooses one of several available times and pays for that reservation.

The practical difference:

  • Registration activity: "Register for this class/program/event."
  • Booking page: "Pick one available time."

Can I use one registration activity for a whole season of classes?

Yes, if players register once for the full season or program.

Use one activity when:

  • one signup covers all sessions
  • one payment covers the program
  • the roster is the same for the full class series
  • you do not need separate checkout capacity or cutoffs per session

Create separate activities when each date/session needs its own signup, roster, price, capacity, or close date.

Can I use one booking page for multiple instructors, courts, or programs?

Use separate booking pages when the schedule, price, policy, or audience differs.

Examples:

  • Private lessons and facility reservations should usually be separate booking pages.
  • Different instructors should usually have separate booking pages if they have different availability or pricing.
  • Different locations or courts can be separate booking pages when players should choose a specific type of reservation.

Keeping booking pages focused makes availability, cancellations, and weekly limits easier to understand.

Which tools support questions, waivers, and products?

All three can collect checkout questions, waiver signatures, and products at checkout.

Feature Registration activity Membership Booking page
Questions Yes Yes Yes
Waivers Yes Yes Yes
Products Yes Yes, during initial checkout Yes
Coupon codes Yes No No
Waitlist Yes No No
Recurring billing No Yes No
Reservable times No No Yes
Schedule roster import Yes No No

Which tools can collect payments?

All three can collect online payments through Stripe when your organizer account is connected and ready for charges.

  • Registration activities collect one-time payments and can also support installment payment plans on eligible price options.
  • Memberships collect recurring subscription payments.
  • Bookings collect payment for the selected reservation time and any selected products.

Which tool should I use for team sports?

Use a registration activity when the signup should feed a league or tournament roster.

Registration activities can use team and free-agent price options, collect team-name answers, and import teams or free agents into a team-based Round Robin schedule.

Memberships are better for recurring dues. Bookings are better for reserving times. Neither replaces the registration-to-schedule roster workflow.

Which tool should I use for facility access?

Use the tool that matches how access is sold:

  • Use a membership for monthly or annual facility access.
  • Use a booking page when players reserve specific courts, rooms, lanes, or time slots.
  • Use both when members pay recurring dues and also need to reserve times.
  • Use a registration activity for a one-time facility program, clinic, camp, or event.

Can players manage these from their account?

Yes.

Players can see registrations, bookings, memberships, waivers, and receipts from My Stuff. Depending on the item, they can also view receipts, manage subscriptions, cancel eligible bookings, and review signed waivers.

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