Messaging lets you communicate with your players from your Playpass dashboard. Use direct messages for one-player follow-ups, or use announcements when you need to send the same update to a group of players.
Messaging is perfect for:
Messages and announcements appear in each player's Playpass inbox. Players also receive an email notification so they don't miss important updates. If a player replies, the reply appears in Dashboard > Messages as a normal conversation.
From Dashboard > Messages you can:
Players receive your message in their Playpass inbox and via email.
Use announcements when you want to send the same update to a group.
From Dashboard > Messages:
Announcements can go to:
You can also start an announcement from the place you're already working:
These shortcuts create a normal announcement draft with the audience already selected. You can still edit the subject, message, email format, schedule, and template before sending.
Before sending, Playpass shows how many recipients are ready to receive email, which recipients may be skipped, and how much monthly messaging usage the announcement will use.
Announcements can use either email format:
The full announcement is always saved to each player's Playpass inbox, no matter which email format you choose.
Use Send test email on an announcement draft to send yourself a test copy. Test emails do not notify players and do not count as player deliveries.
On the review step, choose Schedule for later to pick a date and time. The announcement stays as a scheduled announcement until Playpass sends it.
For activity announcements, Playpass offers reminder quick picks when the activity has upcoming dates, such as 3 days before, Day before, and 2 hours before. Other announcement audiences can use quick picks like Tomorrow morning, Tomorrow evening, and Next Monday, or choose a custom time.
You can cancel a scheduled announcement before it is delivered.
Use Send reminder when you want to remind registered players about an upcoming activity.
You can start a reminder from:
Playpass creates an editable announcement draft for that activity's registered players. The draft starts with reminder copy, uses the short email with link format, and includes activity details such as the activity name, date, time, location, and player link when available.
Review the draft before sending. You can send it right away, schedule it for later, send yourself a test email, or save the edited copy as a template.
Templates save subject and message copy you reuse with players. Open Dashboard > Messages > Templates to create, edit, or delete your templates.
When writing an announcement, use Start from a template to choose:
Starter templates are English examples. You can edit them into your own wording or language before sending, and you can save your edited version as your own template.
To protect against spam, messages can only be sent to engaged players. Those who have:
Players who were only added via import and haven't engaged with Playpass won't receive messages.
Messaging usage is based on unique player recipients during the current month. If you message the same player again in the same monthly period, that player is already counted for that period.
When a player replies to your message, you'll see the conversation in Dashboard > Messages. The conversation thread shows all messages between you and the player, making it easy to follow up.
Players see all their messages from organizers in one place at Inbox. From there they can:
Players can access their inbox from the avatar menu in the navigation bar. An unread indicator appears when they have new messages.
Players receive email notifications for new messages by default. If they prefer not to receive emails, they can use the unsubscribe link in any message email to stop receiving email notifications from that organizer. They'll still see messages in their Playpass inbox.
From your dashboard, conversations are organized with the most recent at the top. You can see at a glance which conversations have unread messages and quickly jump into any thread.
Each conversation shows:
Messaging is available on the Plus, Pro, and Max plans. Upgrade your plan to start messaging your players.
To ensure a great experience for your players:
There's a monthly recipient limit on outgoing player messages to help maintain email deliverability and prevent abuse.
Currently, organizers start conversations. Once you've messaged a player, they can reply to continue the conversation.
Direct messages are plain text. Announcements support basic formatting, but attachments are not included in announcement emails yet. For sharing documents or images, include a link in your message.
Yes. Use Announcements to send one update to all players, all players for an activity, schedule followers, membership subscribers, or waiver signers. Each player receives the announcement in their own conversation.
Players who unsubscribe from email notifications will still see messages in their Playpass inbox—they just won't receive email alerts.
Yes. The manager dashboard is in English, but the subject, message, and saved template content can be written in the language you use with your players.
Yes. Use Send reminder from an activity or from Message players in Registrations. You can edit the reminder copy, send yourself a test, and send now or schedule it for later.
Not yet. Announcements currently send by email and Playpass inbox.
Messages cannot be deleted after sending. Double-check your message before clicking send. If an announcement is scheduled for later, you can cancel it before Playpass delivers it.
Have questions or need help? We're ready to assist at support@playpass.com.
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