What's the best way to get started?

• Create a schedule and check out our guide: Getting started with Playpass Scheduler.

How can I share my schedule with players?

• First, tap Publish from Edit > More > Publish on your schedule. Then open the Share menu and choose Share for a public link that anyone can use to view it.

How do I record scores or update the standings?

• Scroll down to the schedule itself. Then below any game tap the word Score and enter scores that will automatically update the standings.
• On supported round robin sports, you can also track player stats from the same score form. First turn on Track player stats and league leaders in Edit > Advanced. Then score the game as final, expand Player stats, tap Add player, enter names and stats, and save.
• For overtime loss points, score-based standings points, close-match split points, or forfeits, first set them up in Custom scoring.

Can I invite others to track scores?

• Yes, you can add a Scorekeeper and Scheduling Manager from Dashboard > Settings > Managers. Learn more about inviting staff members.

How can I delete a schedule?

• It's easy. Here's how to delete a schedule.

Can I schedule players instead of teams, or vice versa?

Yes, all schedules on Playpass have the same setup and customization.

You can take any schedule that was made for teams and use it for players (or vice versa). Just rename each team/contestant as a Player and it will just work.

How do I name or rename teams or players?

Go to Edit > Teams on your schedule and either rename individually or bulk rename them.

How do I add or remove teams from a schedule?

• Add teams: you will need to make a new schedule since everything in your schedule depended on the number of teams.
• Remove teams: you can either make a new schedule, OR rename the missing team to "BYE" and leave their games or delete them from the schedule

How can I move a team to a different division or group?

• Go to Edit > Groups on the schedule and use Team Assignments to pick the group/division for each team, then click Save Assignments.

What types of schedules can Scheduler handle?

Scheduler works great for...

• Round Robin: teams play other teams in their group
• Rotating Partners: individuals are paired with different teammates each match in a 2 vs. 2 format.
  • Tip: great for doubles sports like tennis or pickleball where standings are tracked per player and partners rotate each round
• Single, Double, or Triple Elimination: teams are eliminated when they lose once, twice, or three times
• Swiss-system: teams compete in a set number of rounds, with pairings based on performance rather than elimination
• Group play then playoffs: leagues and tournaments
  • Tip: add playoffs to any league robin schedule to have group play and then playoffs
• Leagues with games every N-day(s)
  • Example: for games every Monday night, just set the days games are played to Monday
• 1-day tournaments
  • Tip: set Daily games per court to 100 or higher to have every game scheduled in 1 day
• Fixed partner pairs: 2 players, or more, play every game together
  • Tip: rename them to "Kevin & Steph" to schedule that pair

Scheduler does not (yet) support

• Twice to beat: best of 3 format, with separate wins and losses
• Are we missing what you need? Tell us at support@playpass.com

What is a Swiss-system schedule?

Swiss-system schedules rank competitors using balanced, performance-based pairings, ensuring that teams face opponents with similar records throughout the tournament.

Unlike elimination formats, all games count, and every team or player competes in multiple rounds, making it ideal for tournaments where organizers want to maintain engagement for all participants.

What is a Rotating Partners schedule?

Rotating Partners schedules automatically create 2 vs. 2 matches where players are paired with different teammates each round.

Instead of fixed teams, each player rotates through a variety of partner combinations across the schedule. Standings are tracked individually, making it perfect for doubles formats in sports like tennis, pickleball, or badminton.

This format ensures variety and fairness while preventing scheduling collisions, even with an odd number of players.

How can I record scores per set or per game?

Create a custom scoring profile from Dashboard > Schedules > Custom scoring. There you can pick the columns that appear in standings, decide how tie-breakers work, and change how many sets or games are tracked for your sport.

This allows sports like tennis, volleyball, padel, and snooker to record scores per set or game.

If you want standings points to come from those recorded scores, use Points system and choose Score-based points.

• Recorded totals: use the actual score totals, such as pool 10-8 = 10/8 or tennis 6-2, 6-3 = 12/5
• Custom buckets: map final scores to custom standings points, such as 2-0 = 3/0, 2-1 = 2/1, or 12-10 = 4/3
  • For single-score sports, score rules are checked in priority order and anything that does not match falls back to recorded totals

If you only want result-based close-match split points, keep Result-based points selected and enter Points per close win and Points per close loss. This is optional. If you leave those fields blank, multi-set scoring still works the old way. If you fill them in, Playpass will detect close full-distance results automatically from the set scores.

You can also use Standings columns to show extra fields such as sets won/lost/difference, no results, overtime losses, or forfeit losses. Cricket also has Sport-specific settings for Net run rate and Points per no result.

How are the standings ordered?

• For most sports it is...
  • Games played > Points > Win percentage > Wins > Point difference > Points for > Points against
• For basketball, baseball, and softball it is...
  • Games played > Win percentage > Wins > Points > Point difference > Points for > Points against

This only affects the standings. For any playoffs, you can manually select Seed 1, Seed 2, etc given your own rules for standings (including head to head record, etc).

To customize the standings order, create a "Custom Scoring" per sport from the Dashboard.

In the standings, what do the columns PCT, PF, PA, PD stand for?

• PCT: Win percentage
• PF: Points for
• PA: Points against
• PD: Point difference

If you hover over any column abbreviation, you'll see the full column name.

You can customize the standings order and control which columns are displayed in the standings using Dashboard > Schedules > Custom scoring

How do I enable overtime loss points, points from sets/legs/games won, 3-2 split points, or forfeits?

Create or edit a scoring profile from Dashboard > Schedules > Custom scoring. If you want it to apply to all future schedules in that sport, check Default for [sport]. Otherwise assign it from Edit > Advanced on the schedule.

• Overtime or shootout points: under Special results, turn on Allow overtime / shootout results. Then under Points system, choose Result-based points and enter Points per overtime/shootout win and/or Points per overtime/shootout loss. Optional: turn on Overtime losses if you want an OTL standings column.
• Overtime or shootout labels in score-based leagues: you can still turn on Allow overtime / shootout results even if standings points come from Recorded totals or Custom buckets. In that case the score still drives the points, while Playpass tracks the overtime or shootout result label and any overtime-loss column you show.
• Points from frames, legs, games, or total score: under Points system, choose Score-based points, then choose Recorded totals. Optional: add Match win bonus if the winner should earn extra points on top of the score total.
• 3-2 / 2-1 / custom final-score splits: under Points system, choose Score-based points, then choose Custom buckets. For multi-set sports, fill in the points for each final scoreline. For single-score sports, add the score ranges you want to match.
• Close-match split points: if you want full-distance results to split points automatically without a bucket table, choose Result-based points and enter Points per close win and Points per close loss. There is no special result selector for this. Just enter the set scores and Playpass will detect close full-distance results automatically.
• Forfeits: under Special results, turn on Allow forfeit results. Then optionally enter Points per forfeit win and/or Points per forfeit loss. Optional: turn on Forfeit losses if you want a separate standings column. After that, open the game, tap Score, choose Result > Forfeit, pick the winner, and save.

If the schedule already has scores, go to More > Recalculate standings after changing the scoring rules.

Can Playpass add a new sport for me?

• We add new sports based on interest from paying customers. Share details about the format you need at support@playpass.com.
• Organizations on paid plans (especially Pro/Max annual) receive priority consideration. In the meantime, pick the closest sport and rename teams or stats to match your terminology.

Can Playpass automatically handle a custom format I don't see yet?

• Not yet. Generate the closest schedule type, then manually adjust games, teams, courts, and times as needed.
• The Scheduler guide walks through common tweaks and how to keep the schedule balanced while you edit.

Can I make manual changes after the schedule is generated?

• Yes. From the schedule view, tap any game and choose Edit to adjust its date, time, teams, or court.
• You can also delete games, add new round robin games, insert playoffs, and add custom playoff placement games from the bottom of the schedule.

Can I hide the standings from my schedule?

• Create a custom scoring profile at Dashboard > Schedules > Custom scoring, uncheck Show standings, save it, and assign that profile from Edit > Advanced on the schedule.

Can I set an end date for the schedule?

• There isn't a separate end-date field. Instead, set your start date and adjust Rounds of play (or Custom games per team) so the generated schedule ends where you need it. You can always delete extra games from the end if the season runs long.

How do I skip specific weeks for holidays or add bye weeks?

• From any game on the date you want to change, tap Edit and choose Move all games this day. Pick the new date and decide whether to shift following dates as well.
• For single bye weeks, rename the affected team to "BYE" for that round or add a placeholder team to soak up the gap.

Are schedules saved automatically, and who can view them?

• Every change you make is saved automatically. Draft schedules are visible only to you and your staff. Publish a schedule when you're ready for players to view it via the share link.

How do I let players print the schedule?

• In Edit > Advanced enable Allow players to print schedule. Viewers will then see a Print option on the public schedule.

How do I schedule everything on a single day?

• Set the start date and increase Daily games per court to a number that covers every matchup (e.g., 100). The generator will place all games on that day.

How can I run a consolation bracket for 3rd/4th place?

• Open the playoff schedule and scroll below the games. Tap Add 3rd-place game for a standard 3rd/4th place matchup. When possible, Playpass will prefill it with the two semifinal losers.
• If you need another one-off placement matchup, tap Add custom game and choose the winners or losers from earlier playoff games.
• In Bracket view, these extra matchups appear in a separate Placement Games section.
• If you need a full multi-round side bracket, such as a separate 5th-8th playoff, create a second elimination schedule and link to it from your main event.

Can playoffs auto-populate with teams?

• Yes. After the regular season, scroll below your schedule and tap Auto-seed playoffs to fill the bracket using the current standings.
• You can still override any matchup manually if you use custom tiebreakers or want to move teams around.

Can groups or divisions be different sizes?

• Yes. If your Round Robin schedule has 2+ groups, go to Edit > Groups and use Team Assignments to create uneven group sizes.
• Tip: teams still only play teams in their own group until you add playoffs.

Can I import a schedule from Excel or CSV?

Yes. You can import a schedule from a CSV file (or export from Excel/Google Sheets as CSV).

• From Dashboard > Schedules, click Import Schedule, or
• From an existing schedule, open Edit > More > Import from CSV

Importing will replace all games in that schedule, and existing games and teams will be removed. Required CSV columns: Team A, Team B. Optional: Date, Time, Court, Group (for Robin), Round (for Playoff).

Can I view playoff brackets for elimination tournaments?

• Yes, for playoff schedules created after Dec 15, 2025. Click Bracket above the first game/match to switch from the list view to a visual bracket.
• To print it, switch to Bracket view and use Share > Print.

How do I filter a schedule by team, group, or court/field?

• Click any team name (and, when available, any group name or court/field name) in the schedule to apply that filter.
• Remove a filter by clicking the X on the filter pill above the schedule.

Can players subscribe to the schedule in Google Calendar or Apple Calendar?

• Yes. If you're a manager, open Share > Calendar sync to get an iCal link you can add to Google Calendar, Apple Calendar, Outlook, and more.
• Calendar sync requires a published schedule and an upgraded Playpass subscription.

Can I duplicate a schedule?

• A full duplicate isn't available. From Edit > Advanced you can click Copy to clone the basic setup, then regenerate and apply manual changes as needed.

How should I record forfeits?

• First turn on Allow forfeit results in Custom scoring for that sport
• Then open the game, tap Score, change Result to Forfeit, choose the winning team, and save
• You can leave the numeric score blank for a scoreless forfeit
• If you want a separate standings column, turn on Forfeit losses in the scoring profile

How long are my schedules kept on Playpass?

We prioritize retaining data for active upgraded organizations and those that previously upgraded (even if for only one month). Our Data Retention Policy ensures that paying customers have continued access to their data, while we periodically remove inactive or unused data.

• Active upgraded organizations: If an organization has an active subscription and payments enabled, data is retained indefinitely.
• Previously upgraded (canceled) organizations: If an organization was subscribed at any point, their schedules are deleted after 2 years. Also, activities with 0 registrations and waivers with 0 signatures are deleted after 2 years.
• Organizations that never upgraded: If an organization never became a paying customer, their schedules are deleted after 1 year. Also, activities with 0 registrations and waivers with 0 signatures are deleted after 1 year.
• Deleted schedules: Permanently removed after 30 days.

How do I track player stats or show top scorers?

• Player stats are available on Round Robin schedules for soccer, hockey, basketball, baseball, volleyball, and cricket.
• Go to Edit > Advanced and turn on Track player stats and league leaders.
• Optional: also turn on Show league leaders on the public schedule if players should see the leaders too.
• Then open any completed game, tap Score, keep Final score checked, expand Player stats, tap Add player, and save each player's stat line.
• Managers always see league leaders on the standings page. Public viewers only see them when Show league leaders on the public schedule is enabled.

How can I add rosters to my schedule?

• Right now there is not a way to connect registrations with your schedule. There also is not a way to show rosters for each team. But, we are interested in adding this feature soon. If you'd like to see it, please let us know how you would use it at support@playpass.com.

Have another question?

• Tap the chat icon in the bottom right to ask it now, or email support@playpass.com