What's the best way to get started?

• Create a schedule and check out our guide: Getting started with Playpass Scheduler.

How can I share my schedule with players?

• First, tap Publish from the top navigation bar above your schedule. Then tap Share for a public link that anyone can use to view it.

How do I record scores or update the standings?

• Scroll down to the schedule itself. Then below any game tap the word Score and enter scores that will automatically update the standings.

Can I invite others to track scores?

• Yes, you can add a Scorekeeper and Scheduling Manager from Dashboard > Settings > Managers. Learn more about inviting staff members.

How can I delete a schedule?

• It's easy. Here's how to delete a schedule.

Can I schedule players instead of teams, or vice versa?

Yes, all schedules on Playpass have the same setup and customization.

You can take any schedule that was made for teams and use it for players (or vice versa). Just rename each team/contestant as a Player and it will just work.

How do I rename teams or players?

Tap a name to rename it as Player 1, 2 etc or as that player's real name

• League Robin Schedules - rename players from the Standings
• Tournament Elimination Schedules - rename players from the schedule

How do I add or remove teams from a schedule?

• Add teams: you will need to make a new schedule since everything in your schedule depended on the number of teams.
• Remove teams: you can either make a new schedule, OR rename the missing team to "BYE" and leave their games or delete them from the schedule

What types of schedules can Scheduler handle?

Scheduler works great for...

• Round Robin: teams play other teams in their group
• Single, Double, or Triple Elimination: teams are eliminated when they lose once, twice, or three times
• Swiss-system: teams compete in a set number of rounds, with pairings based on performance rather than elimination
• Group play then playoffs: leagues and tournaments
  • Tip: add playoffs to any league robin schedule to have group play and then playoffs
• Leagues with games every N-day(s)
  • Example: for games every Monday night, just set the days games are played to Monday
• 1-day tournaments
  • Tip: set Daily games per court to 100 or higher to have every game scheduled in 1 day
• Fixed partner pairs: 2 players, or more, play every game together
  • Tip: rename them to "Kevin & Steph" to schedule that pair

Scheduler does not (yet) support

• Rotating partners: teams are not fixed and players rotate every match to play with new teammates (coming soon!)
• Twice to beat: best of 3 format in the Philippines
• Are we missing what you need? Tell us at support@playpass.com

What is a Swiss-system schedule?

Swiss-system schedules rank competitors using balanced, performance-based pairings, ensuring that teams face opponents with similar records throughout the tournament.

Unlike elimination formats, all games count, and every team or player competes in multiple rounds, making it ideal for tournaments where organizers want to maintain engagement for all participants.

How can I record scores per set or per game?

You can create your own custom scoring and standings per sport from the Dashboard.

This allows sports like tennis, volleyball, and snooker to record scores per set or game.

How are the standings ordered?

• For most sports it is...
  • Games played > Points > Win percentage > Wins > Point difference > Points for > Points against
• For basketball, baseball, and softball it is...
  • Games played > Win percentage > Wins > Points > Point difference > Points for > Points against

This only affects the standings. For any playoffs, you can manually select Seed 1, Seed 2, etc given your own rules for standings (including head to head record, etc).

To customize the standings order, create a "Custom Scoring" per sport from the Dashboard.

How long are my schedules kept on Playpass?

We prioritize retaining data for active upgraded organizations and those that previously upgraded (even if for only one month). Our Data Retention Policy ensures that paying customers have continued access to their data, while we periodically remove inactive or unused data.

• Active upgraded organizations: If an organization has an active subscription and payments enabled, data is retained indefinitely.
• Previously upgraded (canceled) organizations: If an organization was subscribed at any point, their schedules are deleted after 2 years. Also, activities with 0 registrations and waivers with 0 signatures are deleted after 2 years.
• Organizations that never upgraded: If an organization never became a paying customer, their schedules are deleted after 1 year. Also, activities with 0 registrations and waivers with 0 signatures are deleted after 1 year.
• Deleted schedules: Permanently removed after 30 days.

Have another question?

• Tap the blue chat icon in the bottom right and ask it now or email support@playpass.com