Adding managers and staff members

How it works

From Dashboard > Settings > Staff click Add Manager to invite anyone to help you manage everything on Playpass.

Manager roles

When you invite staff to join you will assign them a role:

• Check-in Helper - check people in for all activities or only activities you select
• Scorekeeper - update scores and game notes on all schedules or only schedules you select
• Scheduling Helper - manage schedules
• Registration Helper - manage registration, referrals, and waivers, or only activities you select
• Manager - manage organization tools, website content, and staff
• Owner - Manager access plus existing plan changes and owner-only settings

Below are details on what each role can and can't do. Plan limits and protections on paid registrations and signed waivers still apply.

Check-in Helper

Limited access for checking people in, such as a host running one event.

When inviting a check-in helper, choose All activities or Only selected activities. All activities includes activities you add later. For Only selected activities, check each activity they host. You can change these choices later from the check-in helper's Staff details. With no activities selected, they can't check anyone in until you select one.

• Open Check-in for their activities on the day they happen
• See the activity's roster, check people in, mark them late, excused, or absent, and scan check-in passes
• Delete an unfinished check-in started by mistake, before anyone is marked
• Can't check in memberships or bookings, or see registrations, payments, players, reports, other activities, or settings

Scorekeeper

Limited access for updating schedule scores and game notes.

When inviting a scorekeeper, choose All schedules or Only selected schedules. All schedules includes schedules you add later. For Only selected schedules, check each league or standalone playoff bracket they should score; a league includes its playoffs. You can change these choices later from the scorekeeper's Staff details. With no schedules selected, the scorekeeper can't score until you select one.

• Record scores on existing Schedules
• Add or update game notes
• Can't edit or create schedules

Scheduling Helper

Limited access to help with everything schedule related.

• Create, edit, and delete Schedules
• Manage Players, but not download the player list
• Can't manage registration tools, website Pages or Uploads, or invite staff

Registration Helper

Limited access to help with everything registration related, including waivers and referrals.

• Fully edit Registration Activities and create new ones
• Manage Registrations and issue refunds, but not download the registration list
• Create Coupons for registration discounts
• Manage your Referral Program
• Create and manage Waivers
• Manage Players, but not download the player list
• Can delete eligible records in registration tools, including activities, coupons, and unsigned waivers
• Can't manage schedules, website Pages or Uploads, or invite staff

When inviting a registration helper, choose All registration tools for the access above, or Only selected activities to limit them to the activities you check. With selected activities, they can:

• Edit those activities, including prices, questions, and waivers
• Manage those activities' registrations, issue refunds, and run check-in
• Can't add or delete activities, see other activities or their registrations, download registration lists, message players, or open memberships, bookings, orders, players, reports, or settings

You can change these choices later from the registration helper's Staff details.

Manager

Access to manage organization tools, except the owner-only actions below.

• Create, edit, and delete eligible records across organization tools
• Edit your Homepage, Pages, Uploads, and website design
• Update organization details, contact information, and branding in Settings
• Add more staff members with any role, except "Owner"

Owner

For owners or directors of your organization. Same as Manager except only Owner can:

• Change or cancel an existing Billing plan
• Change the custom website link in Settings, when included in your plan
• Invite another Owner, manage API tokens, or delete the organization

What's next?

• Add your staff members now from Dashboard > Settings > Staff
• Learn about creating a registration activity to accept online registrations
• Learn about setting up online payments with Stripe to accept payments online
• Learn about creating a referral program to reward members for inviting friends
• Learn about creating a schedule for your players and teams
• Learn about creating a waiver template to collect signed documents
• Learn about creating a website page to add more content